VULNERABILITY INTELLIGENCE

CVE-2024-23794

CVSS score7.5 HIGH

EPSS probability0.27%

CISA KEVNot currently listed

Published2024-07-15

Last modified2026-06-17

Description

An incorrect privilege assignment vulnerability in the inline editing functionality of OTRS can lead to privilege escalation. This flaw allows an agent with read-only permissions to gain full access to a ticket. This issue arises in very rare instances when an admin has previously enabled the setting 'RequiredLock' of 'AgentFrontend::Ticket::InlineEditing::Property###Watch' in the system configuration.This issue affects OTRS: * 8.0.X * 2023.X * from 2024.X through 2024.4.x