VULNERABILITY INTELLIGENCE

CVE-2021-36097

CVSS score3.5 LOW
EPSS probability0.52%
CISA KEVNot currently listed
Published2021-10-18
Last modified2026-06-17
CVSS vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:N/I:L/A:N

Description

Agents are able to lock the ticket without the "Owner" permission. Once the ticket is locked, it could be moved to the queue where the agent has "rw" permissions and gain a full control. This issue affects: OTRS AG OTRS 8.0.x version: 8.0.16 and prior versions.

Weakness classification

  • CWE-266: Incorrect Privilege Assignment

Primary references