VULNERABILITY INTELLIGENCE

CVE-2021-21435

CVSS score5.7 MEDIUM
EPSS probability1.27%
CISA KEVNot currently listed
Published2021-02-08
Last modified2026-06-17
CVSS vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:R/S:U/C:H/I:N/A:N

Description

Article Bcc fields and agent personal information are shown when customer prints the ticket (PDF) via external interface. This issue affects: OTRS AG OTRS 7.0.x version 7.0.23 and prior versions; 8.0.x version 8.0.10 and prior versions.

Weakness classification

  • security@otrs.com: CWE-200
  • nvd@nist.gov: CWE-200

Primary references