VULNERABILITY INTELLIGENCE

CVE-2020-1777

CVSS score4.3 MEDIUM
EPSS probability0.84%
CISA KEVNot currently listed
Published2020-10-15
Last modified2026-06-17
CVSS vectorCVSS:3.1/AV:N/AC:L/PR:N/UI:R/S:U/C:L/I:N/A:N

Description

Agent names that participates in a chat conversation are revealed in certain parts of the external interface as well as in chat transcriptions inside the tickets, when system is configured to mask real agent names. This issue affects OTRS; 7.0.21 and prior versions, 8.0.6 and prior versions.

Weakness classification

  • security@otrs.com: CWE-200
  • nvd@nist.gov: CWE-200

Primary references