VULNERABILITY INTELLIGENCE
CVE-2019-18179
CVSS score4.3 MEDIUM
EPSS probability1.59%
CISA KEVNot currently listed
Published2020-01-06
Last modified2026-06-17
CVSS vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:L/I:N/A:N
Description
An issue was discovered in Open Ticket Request System (OTRS) 7.0.x through 7.0.12, and Community Edition 5.0.x through 5.0.38 and 6.0.x through 6.0.23. An attacker who is logged into OTRS as an agent is able to list tickets assigned to other agents, even tickets in a queue where the attacker doesn't have permissions.
Weakness classification
- nvd@nist.gov: NVD-CWE-noinfo
Primary references
- cve@mitre.org — Mailing List, Third Party Advisory
- cve@mitre.org — Mailing List, Third Party Advisory
- cve@mitre.org — Mailing List, Third Party Advisory
- cve@mitre.org — Patch, Vendor Advisory
- cve@mitre.org — Mailing List, Third Party Advisory
- cve@mitre.org
- af854a3a-2127-422b-91ae-364da2661108 — Mailing List, Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Mailing List, Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Mailing List, Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Patch, Vendor Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Mailing List, Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108