VULNERABILITY INTELLIGENCE
CVE-2018-16587
CVSS score6.5 MEDIUM
EPSS probability1.75%
CISA KEVNot currently listed
Published2018-09-28
Last modified2026-06-17
CVSS vectorCVSS:3.0/AV:N/AC:L/PR:N/UI:R/S:U/C:N/I:H/A:N
Description
In Open Ticket Request System (OTRS) 4.0.x before 4.0.32, 5.0.x before 5.0.30, and 6.0.x before 6.0.11, an attacker could send a malicious email to an OTRS system. If a user with admin permissions opens it, it causes deletions of arbitrary files that the OTRS web server user has write access to.
Weakness classification
- CWE-20: Improper Input Validation
Primary references
- cve@mitre.org — Patch, Vendor Advisory
- cve@mitre.org — Patch
- cve@mitre.org — Patch
- cve@mitre.org — Patch
- cve@mitre.org — Mailing List, Third Party Advisory
- cve@mitre.org — Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Patch, Vendor Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Patch
- af854a3a-2127-422b-91ae-364da2661108 — Patch
- af854a3a-2127-422b-91ae-364da2661108 — Patch
- af854a3a-2127-422b-91ae-364da2661108 — Mailing List, Third Party Advisory
- af854a3a-2127-422b-91ae-364da2661108 — Third Party Advisory