VULNERABILITY INTELLIGENCE

CVE-2017-16854

CVSS score6.5 MEDIUM
EPSS probability1.49%
CISA KEVNot currently listed
Published2017-12-08
Last modified2026-06-17
CVSS vectorCVSS:3.0/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Description

In Open Ticket Request System (OTRS) through 3.3.20, 4 through 4.0.26, 5 through 5.0.24, and 6 through 6.0.1, an attacker who is logged in as a customer can use the ticket search form to disclose internal article information of their customer tickets.

Weakness classification

  • CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

Primary references