VULNERABILITY INTELLIGENCE

CVE-2013-3551

CVSS score6.5 MEDIUM

EPSS probability1.58%

CISA KEVNot currently listed

Published2020-02-21

Last modified2026-06-16

CVSS vectorCVSS:3.1/AV:N/AC:L/PR:L/UI:N/S:U/C:H/I:N/A:N

Description

Kernel/Modules/AgentTicketPhone.pm in Open Ticket Request System (OTRS) 3.0.x before 3.0.20, 3.1.x before 3.1.16, and 3.2.x before 3.2.7, and OTRS ITSM 3.0.x before 3.0.8, 3.1.x before 3.1.9, and 3.2.x before 3.2.5 does not properly restrict tickets, which allows remote attackers with a valid agent login to read restricted tickets via a crafted URL involving the ticket split mechanism.

Weakness classification

CWE-200: Exposure of Sensitive Information to an Unauthorized Actor

Primary references

cve@mitre.org — Third Party Advisory
cve@mitre.org — Issue Tracking, Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108 — Third Party Advisory
af854a3a-2127-422b-91ae-364da2661108 — Issue Tracking, Third Party Advisory