VULNERABILITY INTELLIGENCE
CVE-2010-4763
CVSS score6.5 MEDIUM
EPSS probability1.57%
CISA KEVNot currently listed
Published2011-03-18
Last modified2026-06-16
CVSS vectorAV:N/AC:L/Au:S/C:P/I:P/A:P
Description
The ACL-customer-status Ticket Type setting in Open Ticket Request System (OTRS) before 3.0.0-beta1 does not restrict the ticket options after an AJAX reload, which allows remote authenticated users to bypass intended ACL restrictions on the (1) Status, (2) Service, and (3) Queue via selections.